Frequently Asked Questions
What services does JUEY offer?
We offer five core services to cover every level of care your vehicle needs:
• Full Detailing Experience — a complete interior and exterior detail, our most thorough package
• Interior-Only Detail — deep clean of all surfaces, seats, carpets, and trim inside your vehicle
• Exterior-Only Detail — hand wash, clay bar, and protective treatment for your vehicle’s exterior
• Polishing — paint correction to remove swirl marks, light scratches, and oxidation for a showroom finish
• Monthly Maintenance Plan — a recurring membership that keeps your vehicle clean all month long
Do I need to drop off my vehicle somewhere?
No. JUEY is a fully mobile service — we come to you. Whether you are at home or at work, we bring everything needed to complete your detail on-site.
How do I book an appointment?
You can book directly through our website. Select your service, choose a date and time that works for you, and enter your location. You will receive a confirmation once your appointment is set.
What is your cancellation policy?
We understand that plans change. Here is our policy:
• Cancellations made 24 hours or more before the appointment: no charge
• Cancellations made less than 24 hours before the appointment: a cancellation fee may apply
We ask for as much notice as possible so we can offer that time to another client.
What if I am not satisfied with the results?
Your satisfaction is our priority. If something does not meet your expectations, contact us within 24 hours of your service and we will make it right. We stand behind our work and will return to address any areas of concern at no additional cost.
Where should I park my vehicle for the appointment?
Ideally, park on a flat, open surface with enough space for our team to move around all sides of the vehicle — a driveway or open parking spot works perfectly. We do not require a garage or covered area.
What areas do you serve?
JUEY is based in Hillsboro, Oregon and serves clients within our mobile service radius. To confirm whether your location falls within our range, reach out before booking and we will verify availability.
What is your rescheduling policy?
Need to move your appointment? No problem. Rescheduling is free of charge when requested at least 24 hours in advance. To reschedule, contact us directly and we will find the next available time that works for you.
Do you detail all vehicle types?
We detail most personal vehicles including sedans, SUVs, trucks, and vans. If you have a specialty vehicle (RV, classic car, commercial vehicle), reach out before booking so we can confirm we are the right fit and provide an accurate quote.
Do you need access to electricity or water at my location?
No. JUEY operates as a fully self-contained mobile unit. We bring our own water supply and power source, so you do not need to provide either at your home, apartment, or workplace. All we need is a safe, accessible spot to work on your vehicle.
What payment methods do you accept?
We accept a wide range of payment options for your convenience:
• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay and Google Pay
• Cash (exact change appreciated)
• Venmo and Zelle
Payment is due at the time of service unless otherwise arranged.
Is JUEY licensed?
Yes. JUEY is a fully licensed mobile detailing business. Your vehicle is in safe hands.